FAQ

It comes with a charger and sufficiently long cord. No need to remove battery to charge. However, the WFT battery is very easy to remove if you wanted to charge it off the chair.

You do not need to unplug or remove the WFT battery to fold it. Although, doing so will lighten the load by another 6.5 pounds, so it could make it even lighter for you to lift it. But absolutely you do not need to unplug or remove the battery to fold it.

Yes, it has a 100-240 volt ac charger. the charger for this device is rated to work with 220 Volts. You simply need an adapter to change the plug for the overseas socket.

A lot of customers order a second battery and a standalone charger. With the standalone charger, you can charge the second battery directly from the wall outlet, and always have a full second battery to swap out at any time, leaving no downtime waiting for a battery to charge back up.

You will need to check the wheelchair in when boarding, to store it in the airplanes baggage compartment. You will not be able to check it in with the Lithium Ion battery connected. You must disconnect the battery, store it in the black travel pouch that comes with your wheelchair, and bring it with you in your Carry On bag. The DOT (Department of Transportation) regulates the allowance of lithium ion batteries that can be taken onto an airplane by the Equivalent Lithium Content (ELC) of the batteries. Some airlines may have their own restrictions, so it is always best to check with the specific airline you are flying. Most will be compassionate enough to allow it, as it does meet the DOT regulations and it is a mobility aid that is essential to your travel.

Footrests are not adjustable. They swing to the side to allow one to stand up Just like a manual wheel chair.

Yes, they swing away. In general the chair functions well, however, replacement parts cannot be found.

This model does not have a reclining back, but it is angled. We do have a line of Luxury Models which do have a back that reclines in 5 positions.

Different types of products have different settings

Here are inflatable and are a pain in the butt to inflate. the stems are to short I must remove the tires to service. Amazon does sell that size tire solid rubber, If the wheels were slit hubs I would get them but I haven't figured out how to get the solids on the wheel with no tire tools.
The tires are solid Polyurethane PU Foam covered in plastic. The foam mimics air tires. It is covered in Plastic to give it a strong outer shell. You never need to inflate them.

The wheel size available in our Standard Model are 8" rear wheels. The Luxury models have larger wheel options in the 10" and 12" variety. The Luxury model also comes in an 8" wheel option. For the larger wheel sizes, you will have better performance on rougher terrain. If you do a lot more outdoor activity, then the 10" and 12" wheels are a better option being that they have more treading. They also have overall more wheel material, so you will have to change the rear wheels less often. That is the added benefit that makes them worth more money, because in the long run, you end up spending less on rear wheel replacements.

Yes, it comes with a seat belt that can be mounted around the seat of the frame/back support.
The weight capacity is 265 pounds, but at close to that weight you may feel tight in the seat. If you weigh near that amount, look into our luxury models which are slightly larger.

If you are an owner of an WFT products, replacement wheels are available direct from us. Please visit our website and select http://www.wofftown.com/Power-Wheelchair-Parts-pl519455.html

If you are not 100% satisfied with WFT wheelchair, we offer a 60 Day Money Back Guarantee!
To qualify for a return please note the following:
WFT wheelchair must be clean, and put back in its original packaging.
Return shipping costs are the responsibility of the customer.
WFT wheelchair must be returned (shipped) within 60 days from when you receive it.
You must contact us to obtain a return authorization number.
A 15% Restocking Fee will be charged on all returns of the WFT wheelchair.

The Wheelchair comes with a 4 years Warranty on the Frame and Motors, a 2 years Warranty on the Battery, and 1 year  Warranty on the  joystick and contral systems（CPU). There is also a 5 month limited  Warranty on the wearing parts,such as the tires, seat, back rest and arm rests.

With your purchase, you will receive the chair, a battery pack, a battery charger, a joystick and a tool kit.

WFT electric wheel chair advantages are:
1.Light: Weighing 20~25kg & can be folded up to put into any car trunk, saving you the hassle and expense of a car mounted wheelchair lift. Indoors or out, on trains, planes, or automobiles, when it's time to go anywhere there's no better travel companion than a WFT Wheelchair.
2.Easy control: Computer system ensures great stability of fast or slow speed, suitable for taking a walk or shopping in a market.
3.Multi-functional: Rear-wheel driving, using as a trolley or walking support (not easy to tilt over). Stable thru the turns, the WFT won't tip like other 2 or 3 wheeled chairs.
4.Special designs: Anti-shock and anti-tilt wheels to ensure the safety and comfort of wheelchair users. WFT Wheelchairs are with very effective suspenssions. Stable and comfortable during your outdoor travel, when driving over uneven terrain, or climbing obstacles. They offer powerful suspension systems, high drive speeds, and numerous drive control options.
5. Quality Guarrantyt: All WFT power wheelchairs have to be 100% inspected before delivery. Every chair must be tested by a 10 degree to 15 degrees lope and each motor has to pass the fatigue test, motor noise is not allowed to be greater than 60 decibel and has achieved 3C, UL testing and certification. WFT Wheelchair has achieved more than 30 patents,lS0 Quality System ldentification, CE certificate and FDA.

It can take up to 6 to 8 hours to achieve a full charge on the battery, and to properly condition it.
A Red LED light on the charger indicates that it is charging.
A Green LED light on the charger indicates that it is not charging, or the battery is not connected.
If you are charging the battery and notice that the LED light on the charger changes from Red (charging) to Green (not charging), please Do Not yet disconnect the charger.  Leave the charger plugged in.  You will notice the light change back to Green momentarily.  What is happening is that each of the 8 cells in the Lithium Battery are being charged individually, and a BMS (Battery Management System) within the battery is controlling the charging.  It will cycle through all of the cells continually until it is fully charged.  When the battery is fully charged, you will notice the LED light on the charger remains Green for an extended period of time.
We recommend charging your battery each night for the full 8 hours.  It is safe to do so.  The Battery Management System will prevent any overcharging from happening, and will turn off the flow of current to the battery cells once a full charge is indicated.
You can charge the battery any time, no matter how much charge is remaining in the battery.

We created a helpful video along with a list of instructions & tips for connecting (plugging in) the battery, shown here http://www.wofftown.com
If you require further assistance, please Contact Us.

1. With the Deluxe Models, Remove the anti-tipping wheels and plastic sleeve of the kickstand, prior to giving the chair to the baggage handlers (right at the gate) and store them in the zippered pouch under the seat.  With a Standard Model, this does not apply.
2. Remove the joystick, and, if you have a Deluxe Model, wrap it in bubble wrap and tuck it away between the seat cushion and back support cushion.  If you have a Standard Model, wrap it in bubble wrap and store it in the zippered pouch under the seat.
3. If you have a Deluxe Model, use the bungie cord that came with the chair to secure it tightly together so it doesn't unfold when the baggage handler takes it away.  With a Standard Model, this does not apply.
4. Use the Travel Bag if you have it.

It's recommended that the charger is already plugged in to the wall first, and then to the battery (for off-board charging) or the joystick (for on-board charging.)